KB Home Reviews

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KB Home - Warranty never answered
KB Home - Warranty never answered
KB Home - Warranty never answered
KB Home - Warranty never answered
KB Home - Warranty never answered
KB Home - Warranty never answered
I tried to contact you because I sold the house, and the inspector that came to the house found a couple of things that have to be fix, drywall repair in the kitchen wall and ceiling, crack in the patio ceiling, little cracks in stucco, the dwv pipe was 6 inches short...
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ID
#2235657 Review #2235657 is a subjective opinion of poster.
Location
Goodyear, Arizona
New Reviewer

Water leakage due to building structure

KB Home - Water leakage due to building structure
KB Home - Water leakage due to building structure
KB Home - Water leakage due to building structure
KB Home - Water leakage due to building structure
KB Home - Water leakage due to building structure
Re:2987 E Via Corvina, Ontario Hello, We are changing the carpets upstairs today. When we removed the base molding the wall began to leak. We found that the nails on the base molding are very long, It might seem that the long nails were nailed on the water pipe during construction. Please contact me at (909)702-**** and send someone repair it as soon as possible. Thank you! Owner, Sean Zou Property manager, Helen Zhou
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ID
#2922538 Review #2922538 is a subjective opinion of poster.
Location
Ontario, California
Preferred solution
Fix a construction water leak by Home warranty

Nightmare

Dealing with this company was a nightmare. Starting from the sales department to the escrow is all *** Stay away from them if you can. Buy from another builder. These are all liar sales person Krystal , loan processors Beverly are the biggest liar.
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ID
#2874202 Review #2874202 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

My wood floor

I bought my house in hampton oaks Fairburn ga and I need to repair the wood floor Need to know where did you buy the floor or at list name of the color
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ID
#2755733 Review #2755733 is a subjective opinion of poster.
Preferred solution
Information about my wood floor
New Reviewer

Over one year in We have not yet got received grass in. The yard as promised our garage is still not finished

Poor quality. Not honoring warranties when they do most of the people they send out are worst than the people who built the home

User's recommendation: Be careful.

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ID
#2723682 Review #2723682 is a subjective opinion of poster.
Location
Hectors Creek, North Carolina
Preferred solution
Deliver product or service ordered

Floor Replacement

KB Home - Floor Replacement
ENTIRE GROUND FLOOR REPLACEMENT! 8K Because i bought your Model.. Which is supposed to be your best build...i had to Replace the?entire flooring on the ground floor and someday when i can afford to i will have to do the same for 2 bathrooms on the second floor. The ceramic tile in my model 1860 town home was completely ruined by chemicals used to clean and seal it if your app had room for pictures i would add the ones i took to show your construction team. This floor had no shine and lacked the luster of a new tile floor tile floor

User's recommendation: Dont buy The Model.

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ID
#2575800 Review #2575800 is a subjective opinion of poster.
Location
North Las Vegas, Nevada
New Reviewer

Night mare

Our home have sustain damage each freeze in Houston I thought it was me but this storm every single home built by kb was damage pipe
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ID
#2428079 Review #2428079 is a subjective opinion of poster.
Loss
$2000
Preferred solution
Let the company propose a solution

Nightmare

We purchased a small home on a 1/4 acre lot for the main purpose to have all our vehicles and trailer in back , started the process in June 2020 , still has not broke ground . To finally 2/16/2021 getting the news ground breaking will happen , happy right NOPE! Received plot plans and the way they placed the home is useless to us , there is HOA so We will be fined constantly because our vehicles wont fit n cant be parked only on concrete . To top it off we will have no where to go come June due to current landlord renting to family from India because we let him know we bought a house CryAngry and we are not even from here WTH . I hope they fix this or accommodate
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ID
#2409476 Review #2409476 is a subjective opinion of poster.
Location
Goodyear, Arizona

Requested for a refund of my deposit made to the KB Design Center

Request denied because KB said that they already ordered the items we picked for the house. I dont think so because the following day Feb 15 was declared a lockdown due to the pandemic. Consequently, the house that they promised to build in April was not built until Sept or Oct. and now bought by a new buyer. Additionally, they can return the items or use it for another owner.

User's recommendation: Make sure to clarify the sales contract & ask questions.

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ID
#2408239 Review #2408239 is a subjective opinion of poster.
Location
Redwood City, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Feedback Received from KB

KB stand firm on NOT to refund the deposit we made to the options we picked at the KB design center. We are not satisfied because we picked the options on Feb 13 2020 and the lockdown started Feb 14 - KBs reason was they already placed the order, but they did not build the house in April as promised but built it probably in September until now its not yet completed since they sold it to another buyer. I believed they have not ordered my options yet because the lockdown due to the pandemic started the next day after I picked the options and then I officially canceled the purchase of the home on May and as I previously mentioned until now they have not completed building the house. Since they are a big company they can always return those items or use for another buyer. The only big thing we pick on the options are the floor which cost $11,000, water softener, etc. I was hoping for a then to refund my deposit for the options also because of our tight financial situation due to this pandemic.
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ID
#2403189 Review #2403189 is a subjective opinion of poster.
Pros
  • Nice community
  • Awesome community
Cons
  • Refund policy
Loss
$3
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
KB Home - Leaking water through upstairs shower to downstairs lights! Cracking floor
KB Home - Leaking water through upstairs shower to downstairs lights! Cracking floor
KB Home - Leaking water through upstairs shower to downstairs lights! Cracking floor
KB Home - Leaking water through upstairs shower to downstairs lights! Cracking floor
KB Home - Leaking water through upstairs shower to downstairs lights! Cracking floor
Please share my post. The more share the more KB house owners will be aware of this low quality house. Today what I lost is an example for currently KB house owner and future KB owner to avoid big damage in the future. Thanks for your sharing. Leaking water through...
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ID
#2395206 Review #2395206 is a subjective opinion of poster.
Location
Henderson, Nevada
Preferred solution
Fix the problem!!! Delivery a better service!!!
New Reviewer

Home color codes

Was transferred to a local number, but had to leave message.

User's recommendation: Have someone available during normal customer service hours.

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ID
#2264771 Review #2264771 is a subjective opinion of poster.
Location
San Antonio, Texas
Preferred solution
Just need information
New Reviewer

Poor Quality

Walls are already cracking and my pavers completely fell out due to poor construction.

User's recommendation: Buy from another homebuilder.

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ID
#2240931 Review #2240931 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Kb Home Customer Care
Cons
  • Everything from kb management to the quality of the home
  • Warrenty guy very bad
Preferred solution
FIx the issue

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Verified Reviewer
New Reviewer

Leaking roof

Leaking roof. sent email to them 3 days back about leaking HVAC and broken tiles. and i have received a call from the tiles company but the urgent need of water leak has not been resolved yet and no reply from KB homes so far.
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ID
#2152117 Review #2152117 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Kb Home House Construction
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
My goal is to make anyone and everyone aware moving forward to think twice or not at all when walking away from KB homes. Theyre the worst builder and I have detailed examples to show just why. I will continue to find every and any forum to save YOU from making a...
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ID
#2148607 Review #2148607 is a subjective opinion of poster.
Location
Elk Grove, California
Cons
  • Everything from kb management to the quality of the home
Loss
$50
Preferred solution
Contact us ASAP with a resolution! Do not ignore us! We will keep knocking on every single door with our issues and stories
New Reviewer

Missing pipe

Waiting on another call back that never comes.

User's recommendation: Don’t buy KB homes.

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ID
#2085180 Review #2085180 is a subjective opinion of poster.
Service
Kb Home House Construction
Pros
  • New home
Cons
  • Missing pipes
  • No one calls you back
  • Construction is garbage
Loss
$1100
Preferred solution
Deliver product or service ordered

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